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FAQs

1. What does Aseel Craft sell?

Aseel Craft offers customized lifestyle and gift products including hoodies, tote bags, tumblers, bottles, mugs, and character cups all designed for everyday use and gifting.

2. Can I personalize my order?

Yes. Most products can be personalized with a name, initials, or custom text, making each item unique and perfect for gifts.

3. How long does delivery take?

Orders are usually processed in 1–3 business days and delivered within 3–7 business days, depending on location and customization.

4. What if my product arrives damaged or incorrect?

If your order arrives damaged, broken, misprinted, or with any customization issue, please contact us within 7 days of delivery and we will provide a replacement or an instant refund.

5. How do I care for my products?

Hoodies: Wash inside out in cold water, avoid high heat

Tote bags: Spot clean or gentle wash

Tumblers & cups: Hand wash recommended to protect the print

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